FQAs

What do you sell?

We currently focus on selling Grade A AirPods across all models and varieties specifically, such as US, EU, KR…

What kind of parts do you use for repairs?

VIVA uses 100% original parts for cycle partners, and we usually replace the outer shells and batteries depending on the conditions of the recycled goods. We will confirm they all belong to Grade A+ with careful testing before sending them to our customers.

Which payment options are available?

We have different payment accounts in mainland China/Hong Kong/Europe, Please contact our sales to provide you with the best payment method.

How to place an order?

VIVA is a wholesaler of used/refurbished products. Please contact our sales team to get the latest quotation, then place the order

What about the shipping?

Payment before delivery should be required. The goods will be transferred to Hong Kong from Shenzhen. The shipment will take 5-9 days from Hong Kong to your country, as usual(and 15-20 days in peak season).

What about the warranty?

The warranty is long-term as long as we confirm that it’s our product and the issue is related to product quality.